AI Agents in Action - Transforming Sales & Service with Dynamics 365
If you’re leading Sales, Service, or IT and want a clear view of what’s actually useful in the Dynamics 365 2025 Release Wave 2, this 30-minute session is built for you.
We’ll cut through the noise and focus on the AI enhancements that matter — the ones that help your teams sell smarter, serve faster, and make better decisions with less effort.
What we’ll cover:
1. AI-Powered Selling
- Sales Researcher helps your team focus on enterprise deals that matter.
- Opportunity Research Agent gives reps the context they need to close faster.
- Lead Agent engages prospects instantly and raises their interest before competitors do.
2. Autonomous Service & Contact Center Agents
- Case Management Agent automates routine tasks and keeps customers in the loop.
- Knowledge Management Agent builds a smarter knowledge base that actually helps agents.
- Intent Agent understands what customers want — and helps agents resolve faster.
- This is a strategic overview for leaders who need to know what’s coming — and how to use it.
Meet Our Experts
Walt De Petris
Senior Vice President – Business Apps
Walt De Petris, the Senior Vice President – Business Apps, oversees service delivery and operations at Netwoven, bringing extensive experience in managing large service organizations and enterprise customers. Previously, he served as CIO at the KIPP Foundation and spent over 15 years at Microsoft, leading a $90M+ services business across the U.S. and India.
Samuel Soper
Senior Engagement Manager - Business Apps
Samuel Soper is a Senior Engagement Manager at Netwoven with over 20 years of experience in digital and business transformation. He specializes in enterprise architecture, Microsoft Dynamics 365, and leading large-scale initiatives across finance, healthcare, and manufacturing sectors. Before Netwoven, Samuel held key C-level roles, driving digital innovation and operational excellence.
No fluff. No filler. Just what’s new, what’s real, and what’s worth your time. Register Now.
