Microsoft 365 Managed Services helps a semiconductor manufacturing company protect sensitive information
The company needed some critical skillset and know-how of the Office 365, SharePoint Collaboration and Azure ecosystem. They received end-to-end managed services for comprehensive Information Protection program which mitigated the long term and immediate issues they were facing.
Customer
Semiconductor Manufacturing Company
Organization Size16,000 +CountryUSA
Solutions ProvidedProducts Used
- Microsoft 365
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Case Study
The Challenge
The customer was facing the following immediate and long-term issues or challenges:
- Addressing immediate issues or bug fixes (If any) associated with the solution
- User adoption required extensive training, appropriate documentation and 1X1 interaction with end users
- Critical skillsets such as Office 365, SharePoint Collaboration and Framework solution, MIP SDK, C#, PowerShell and Azure ecosystem components
- Expertise with complete know how of the technical architecture of the custom solution
- Enhancements to the existing custom solution on a regular basis within the core architecture
- Adoption to fast changing dynamics of the underlying technology
The Solution
Netwoven provided an optimal solution as follows:
- Requisite staffing with appropriate and unique skillset
- Comprehensive support covering L2/L3 with 2 developers to manage the defect and enhancement queue using Azure DevOps
- Flexible service offering between support and enhancement using a combination of SLA based or capacity-based support model depending on the needs
- Stringent SLA compliance
Benefits
Mentioned below are the benefits:
- Availability of requisite expert staffing
- Appropriate categorization and management of issues resulting into optimal resolution time
- Issue management through ServiceNow to help addressing the issues within SLA
