Migrate to Teams Voice | Enterprise Voice Teams | Netwoven

Migrate to Enterprise Voice in Microsoft Teams

Transform your business communication with Microsoft Teams Enterprise Voice. Enjoy advanced features, improved collaboration, and reduced costs.

Plan a Teams voice solution that drives business value

In many organizations telephony—enabling communication with the Public Switched Telephone Network—is a responsibility IT staff would like to forget. Phone systems were added over time, often with no standardization across office locations. The phone systems may work, but no one has the knowledge to diagnose and resolve telephony issues.

Phone systems are a support bomb, waiting to explode. And at the worst possible time.

And yet, the solution to this challenge is already in your organization—Microsoft Teams. You are using Teams for every form of collaboration except one: telephony. Netwoven can close that gap by migrating your existing phone systems to Teams Phone.

Microsoft Teams Phone is a simple, flexible, and secure solution for communicating with the Public Switched Telephone Network. There are users in your organization that need to reach customers, business partners, vendors and the like. Teams Phone gives these users the ability to communicate with others outside the organization, using the same Teams interface and devices already in use.

Teams Phone is available in over 150 countries worldwide. In countries where Teams Phone is not directly available, Microsoft has relationships with local telcos to provide Teams Phone service that integrates with the rest of your organization.

Teams Phone can be enabled for all or a subset of users in your organization. Teams Phone calling plans allow you to optimize telephony spend and total service cost. Teams Phone operates with the same user interface as the rest of Teams, speeding adoption.

Netwoven experts can assist with the deployment of Teams Phone System and facilitate a smooth migration from your current phone system. We specialize in transitioning from a variety of phone systems, including:

  • ➔ 8x8
  • ➔ Mitel
  • ➔ Zoom Phone
  • ➔ Cisco WebX
  • ➔ RingCentral
  • ➔ Dialpad
  • ➔ Vonage
  • ➔ Nextiva
  • ➔ Alcatel-Lucent
  • ➔ Avaya
  • ➔ Panasonic
  • ➔ Siemens
  • ➔ NEC
  • ➔ Nortel

Benefits of Migrating Teams Phone

  • Give Users Integrated Communications with the Teams Platform Your users are on the Teams platform for chat, document collaboration, calling within the organization, and video meetings. Why make them use a different tool to make calls outside the organization?
  • Streamline Your Communications Support Costs One administrative console. One supplier contract. One telephony platform. One support process. Why complicate your support costs?
  • Eliminate Telephony Islands Things work better when everyone can communicate with everyone else. Teams Phone provides a solution that works in most every country. No need to create and manage a separate phone system for one geography.

As a Microsoft partner with extensive experience in tenant migrations, Netwoven can help you bring all your telephony systems under a common Teams Phone umbrella.

Brands We Work with

  • Ruiz Foods
  • Delrin
  • Relay/GSE
  • Conga
  • Elap Services
  • Honeywell
  • Comscore
270+Fortune 500 companies use Microsoft Teams Phone System
300M+monthly active users rely on Microsoft Teams globally
10+major financial institutions integrate Teams Phone

Migration Process

Our proven process ensures on-time, on-budget and quality delivery. We break down our implementation process into the phases you see here.
1
Discovery and Assessment

Discovery and Assessment

The Discovery and assessment phase involves understanding the current telephony landscape of the organization. This includes:

  • Network topology
  • Telephone systems in use and their configuration
  • Discovery of unique application integrations
  • User locations and emergency contact information
  • Confirm accuracy of LDAP/Active Directory user information
  • Provide roadmap, recommendations, and execution plan

2
Service Configuration and Validation

Service Configuration and Validation

This phase focusses on configuring Teams Phone and validating the configuration with a pilot group of users. This includes:

  • Configure auto attendants and call queues
  • Confiture user and service accounts
  • Choose and assign calling plan licenses
  • Confirm QoS and bandwidth needs
  • Conduct Proof of Concept to validate the configuration

3
Migration and Service Rollout

Migration and Service Rollout

The migration and service rollout phase involves the following high-level activities:

  • Assignment of Microsoft- and carrier-supplied phone numbers
  • Assignment of Calling Plan licenses
  • Phased rollout to users
  • Implementation of Common Area Phones and Room Conferencing systems
  • Reset or replace telephone handsets and devices
  • Implementation of shared line appearances, auto attendants, voice mail integration, and call queues
  • Adoption and Change Management
  • Reports and dashboard configuration

4
Hypercare Support

Hypercare Support

The Hypercare support transitions the project post go-live with the following activities:

  • End user support
  • Technical Support
  • Documentation
  • Knowledge Transfer

Talk with an Expert

Prefer to call?1-877-638-9683

Drop us a mailinfo@netwoven.com

Talk with an Expert

Find out how we can help you with your organization’s digital transformation journey.

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