AI-Powered Customer Service
Modernize Customer Service with Autonomous Agents
Transform your customer service with AI-infused solutions
Trusted by Leading Brands
Customer Service Transformation with AI
Modern customer service teams are stretched thin. Agents juggle multiple, disconnected systems-CRM, ticketing, chat, email, and knowledge bases-while trying to deliver quick, accurate, and empathetic responses. This siloed environment not only slows resolution but also increases frustration for both customers and employees.
AI is transforming customer service with personalized experiences, smarter teamwork, and improved efficiency. With Dynamics 365 Customer Service, empower your teams to resolve issues faster using generative AI and automation—delivering exceptional service across every channel and exceeding customer expectations
Discover how AI service agents for Dynamics 365 can learn to address emerging issues, uncover new knowledge, and automate manual processes to boost business efficiency and reduce costs.
Benefits
Boost Customer Service Efficiency with AI Copilot: Faster Resolution, Lower Costs & Smarter Insights
Netwoven’s Approach
The Minimum Viable Product (MVP) approach enables clients to define scope, control timelines and costs, and guide development through a strategic roadmap. Unified services follow agile, iterative phases, converting roadmap elements into structured user stories. Each cycle embeds Adoption & Change Management and Knowledge Transfer, helping clients build internal capabilities over time.
Minimum Viable Product (MVP)
- Scope Determined by Client
- Client controls Timeline & Cost
- Typically includes Strategy Roadmap to define Additional Investment at a High Level
Unified Services – Regular Iterative Development Phases
- Driven by Strategy Roadmap & Budget – Clients is in control
- Agile Model transforms elements from the Strategy Roadmap to discrete development and deployment efforts (User Stories) to add valuable new functionality in a structured (not ad hoc) fashion
- Every User Story development embeds Adoption & Change Management / Knowledge Transfer
Application Lifecycle Management
- Clients will benefit from ACM and KT over time, building internal capabilities.
AI-Powered Solutions
AI empowers service reps to solve faster, learn faster, and connect deeper with customers.
Dynamics 365 Contact Center
Deliver AI-powered customer experiences across channels, reducing costs and enabling autonomous service.
Dynamics 365 Customer Service
Boost service team productivity with AI agents and tools that streamline workflows, surface insights, and speed resolution.
Dynamics 365 Sales
Help sales teams exceed customer expectations and reach their goals with an AI-powered CRM solution.
Use Cases
Case Creation
- Case Management Agent automatically generates a new case when an escalation arrives.
- It pulls customer history and transcripts to auto-populate details and provides a summary for the rep.
Leverage Intent Discovery and Guidance
- Customer Intent Agent continuously analyzes case notes, transcripts, and summaries to discover new intents.
- It maps issues to a resolution library and learns from service reps how to handle complex cases.
Better Knowledge Management
- Knowledge Management Agent identifies opportunities to update or draft knowledge articles.
- It autonomously creates and publishes content, with rep approval providing oversight.
Case Follow-Up and Closure
- Case Management Agent provides conversation summaries and tracks follow-ups across open cases.
- It alerts reps to customer emails, drafts suggested responses, and can autonomously reply when appropriate.
- Updated intents and knowledge articles automatically feed back into chatbots and IVR systems.
Client Success Stories
Simplifying Meetings with Dynamics 365 Integration
Integrated Dynamics 365 and Outlook to improve meeting and logistics management…
Smarter Vaccination Systems with Dynamics 365
A healthcare provider improved clinic event management using Power BI and Dynamics 365…
The Netwoven Advantage
We combine deep Microsoft expertise with proven delivery frameworks to build modern, secure, and scalable data platforms that drive measurable outcomes
Business-First Design
Applications aligned to business outcomes, KPIs, and adoption.
Microsoft Power Platform Expertise
Low-code innovation—architected for enterprise success.
Enterprise-Grade Architecture
Secure, scalable, and integration-ready foundations.
Proven Delivery & Governance
Predictable delivery with long-term sustainability.
FAQs
Netwoven ensures people use it—we prioritize training, change management, and continued value realization.
No-Dynamics 365 integrates with your existing systems, enhancing them with AI and unified workflows.
Expect reduced handle times, higher CSAT, and cost savings-typically realized within the first few months.
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