Category: Customer communication management

Introduction When email is your primary channel for customer engagement, quick and accurate response to customer queries is crucial for earning trust and confidence.   Quality and time…

Background Imagine a business critical support desk operation largely based on emails apart from phone calls whilst the business and the customers are reliant on it over the…

Background In today's fast-paced world of customer support, efficiency and responsiveness are paramount. Ensuring that customer inquiries are promptly routed to the right support agent can make a…

Introduction In the realm of customer service and support, the process of adding customer information to incoming emails within a helpdesk system goes beyond mere convenience – it's…

Introduction Mail processing rules on shared mailboxes play a significant role in email management by automating various tasks such as sorting, forwarding, and categorizing emails, which reduces manual…