Blog
Introduction Migration. Unless you’re a whale, a goose, or a herd animal, the thought of it is both intimidating and unpleasant. Fortunately, if you’re reading this, you are…
Vince Pangan
·
Jan 5, 2024
Blog
Introduction In the digital age, businesses heavily rely on efficient information management systems to streamline their operations and enhance productivity. MediaWiki, the popular open-source wiki software, offers a…
Chittaranjan Kumar Kaushal
·
Dec 26, 2023
Blog
Introduction ChatGPT is the buzz of today! From students to professionals to your grandparents… everyone is using it! ChatGPT, powered by OpenAI GPT-3.5 and GPT-4 (paid subscription) language…
Debopoma Chaudhury
·
Nov 30, 2023
Blog
Introduction Microsoft Search is the most effective way to help users find what they need, but it requires some configuration from your search and knowledge administrators to be…
Vince Pangan
·
Nov 9, 2023
Blog
Introduction: One of the most common complaints we hear from employees when assessing existing corporate intranets is that “search sucks”. Often times this is a combination of using…
Vince Pangan
·
Nov 2, 2023
Blog
Background Imagine a business critical support desk operation largely based on emails apart from phone calls whilst the business and the customers are reliant on it over the…
Debopoma Chaudhury
·
Oct 19, 2023
Blog
Background In today's fast-paced world of customer support, efficiency and responsiveness are paramount. Ensuring that customer inquiries are promptly routed to the right support agent can make a…
Soma Choudhuri
·
Oct 5, 2023
Blog
Lately, a client sought our expertise to revamp their SharePoint intranet, enhancing communication, collaboration, and information sharing among employees. We delivered a SharePoint intranet home site, featuring a…
Priyanka Sen
·
Sep 13, 2023
Blog
Background: Azure AI refers to the suite of artificial intelligence (AI) services and tools offered by Microsoft's cloud computing platform, Azure. It provides a range of pre-built AI…
Debopoma Chaudhury
·
Aug 29, 2023
Blog
Introduction In the realm of customer service and support, the process of adding customer information to incoming emails within a helpdesk system goes beyond mere convenience – it's…
Soma Choudhuri
·
Aug 24, 2023
Blog
Introduction Mail processing rules on shared mailboxes play a significant role in email management by automating various tasks such as sorting, forwarding, and categorizing emails, which reduces manual…
Soma Choudhuri
·
Aug 17, 2023
Blog
Introduction: In this blog, we will take you through ways to make additional attributes visible in Profile card and how to add custom attributes to Profile card using…
Priyanka Sen
·
Sep 21, 2022
