Blog
Deep Dive into Microsoft Search Part-2
Introduction Microsoft Search is the most effective way to help users find what they need, but it requires some configuration from your search and knowledge administrators to be…
Blog
Category: Content and collaboration
Blog
Deep Dive into Microsoft Search Part-1
Introduction: One of the most common complaints we hear from employees when assessing existing corporate intranets is that “search sucks”. Often times this is a combination of using…
Blog
Email Categorization in Support Desk Operation – The MailDesk Solution
Background Imagine a business critical support desk operation largely based on emails apart from phone calls whilst the business and the customers are reliant on it over the…
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How to Auto Assign Tickets to Support Desk
Background In today's fast-paced world of customer support, efficiency and responsiveness are paramount. Ensuring that customer inquiries are promptly routed to the right support agent can make a…
Blog
Modernizing Your SharePoint Intranet with Viva Adaptive Cards: Real Use Cases and What Actually Works
Most SharePoint intranets are ghost towns, and everyone knows it We've done enough intranet projects to know the pattern. The launch goes well, adoption looks good for six weeks, then the…
Blog
Using Azure AI Data Source Response in Modern Intranet
Background: Azure AI refers to the suite of artificial intelligence (AI) services and tools offered by Microsoft's cloud computing platform, Azure. It provides a range of pre-built AI…
Blog
6 Benefits to Add Customer Information in Helpdesk Incoming Email
Introduction In the realm of customer service and support, the process of adding customer information to incoming emails within a helpdesk system goes beyond mere convenience – it's…
Blog
Elevating Shared Mailbox Productivity with Smart Mail Processing Rules
Introduction Mail processing rules on shared mailboxes play a significant role in email management by automating various tasks such as sorting, forwarding, and categorizing emails, which reduces manual…
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How to Display Additional & Custom Properties in MS Office 365 Profile Card?
Introduction: In this blog, we will take you through ways to make additional attributes visible in Profile card and how to add custom attributes to Profile card using…
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Top Ways to Solve Throttling in Transaction Based SPFx Applications
Introduction: Often, we have SPFx projects which have high transaction levels for example say a mailbox or shopping application like Amazon, or a trading site. If the backend…
Blog
Download SharePoint List Item As PDF Using Microsoft Flow and SPFX Extensions
Introduction: Recently I was working on Microsoft Flow and one of the interesting actions is ‘Convert File’ which can take HTML files as input and convert them into…
Blog
How to Display SharePoint List Items in Viva Connection Adaptive Card using ACE-Part 2
Introduction: This blog post is the second part of my previous blog in which we saw in detail how to save data to a SharePoint list from an…
