Blog
Deep Dive into Microsoft Search Part-1
Introduction: One of the most common complaints we hear from employees when assessing existing corporate intranets is that “search sucks”. Often times this is a combination of using…
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Category: Content and collaboration
Blog
Email Categorization in Support Desk Operation – The MailDesk Solution
Background Imagine a business critical support desk operation largely based on emails apart from phone calls whilst the business and the customers are reliant on it over the…
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How to Auto Assign Tickets to Support Desk
Background In today's fast-paced world of customer support, efficiency and responsiveness are paramount. Ensuring that customer inquiries are promptly routed to the right support agent can make a…
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Enhancing SharePoint Intranet Modernization with VIVA Adaptive Cards
Lately, a client sought our expertise to revamp their SharePoint intranet, enhancing communication, collaboration, and information sharing among employees. We delivered a SharePoint intranet home site, featuring a…
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Using Azure AI Data Source Response in Modern Intranet
Background: Azure AI refers to the suite of artificial intelligence (AI) services and tools offered by Microsoft's cloud computing platform, Azure. It provides a range of pre-built AI…
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6 Benefits to Add Customer Information in Helpdesk Incoming Email
Introduction In the realm of customer service and support, the process of adding customer information to incoming emails within a helpdesk system goes beyond mere convenience – it's…
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Elevating Shared Mailbox Productivity with Smart Mail Processing Rules
Introduction Mail processing rules on shared mailboxes play a significant role in email management by automating various tasks such as sorting, forwarding, and categorizing emails, which reduces manual…
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How to Display Additional & Custom Properties in MS Office 365 Profile Card?
Introduction: In this blog, we will take you through ways to make additional attributes visible in Profile card and how to add custom attributes to Profile card using…
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Top Ways to Solve Throttling in Transaction Based SPFx Applications
Introduction: Often, we have SPFx projects which have high transaction levels for example say a mailbox or shopping application like Amazon, or a trading site. If the backend…
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Download SharePoint List Item As PDF Using Microsoft Flow and SPFX Extensions
Introduction: Recently I was working on Microsoft Flow and one of the interesting actions is ‘Convert File’ which can take HTML files as input and convert them into…
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How to Display SharePoint List Items in Viva Connection Adaptive Card using ACE-Part 2
Introduction: This blog post is the second part of my previous blog in which we saw in detail how to save data to a SharePoint list from an…
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Save Data From Viva Connection Adaptive Card to SharePoint List using SPFx ACE – Part 1
Introduction: Adaptive card extension, also known as ACE, is a new feature of SPFx. An awesome adaptive card with a brilliant custom form in its quick view that…
