Case Studies
End to end managed services for comprehensive Information Protection program
Customer
Semiconductor Manufacturing Company
IndustrySemiconductor ManufacturingOrganization Size16,000 +CountryUSA
Solutions ProvidedProducts Used
- Microsoft 365
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About Semiconductor Manufacturing CompanyNetwoven’s Sensitive Information Protection Program (SIPP) solution is a robust solution which was developed and deployed in one of the leading semiconductor manufacturing companies to cater to the requirement of real time protection of sensitive documents. As the solution got rolled out, the company felt the need for supporting new labelling introduction, adjustment to the implemented labelling infrastructure, managing adoption etc., extending it to a managed IT support service to ensure smooth operation and security at all touch points.
Managed Services Case Study
The Challenge
The customer was facing the following immediate and long-term issues or challenges:
- Addressing immediate issues or bug fixes (If any) associated with the solution
- User adoption required extensive training, appropriate documentation and 1X1 interaction with end users
- Critical skillsets such as Office 365, SharePoint Collaboration and Framework solution, MIP SDK, C#, PowerShell and Azure ecosystem components
- Expertise with complete know how of the technical architecture of the custom solution
- Enhancements to the existing custom solution on a regular basis within the core architecture
- Adoption to fast changing dynamics of the underlying technology
The Solution
Netwoven provided an optimal solution as follows:
- Requisite staffing with appropriate and unique skillset
- Comprehensive support covering L2/L3 with 2 developers to manage the defect and enhancement queue using Azure DevOps
- Flexible service offering between support and enhancement using a combination of SLA based or capacity-based support model depending on the needs
- Stringent SLA compliance
Benefits
Mentioned below are the benefits:
- Availability of requisite expert staffing
- Appropriate categorization and management of issues resulting into optimal resolution time
- Issue management through ServiceNow to help addressing the issues within SLA
