How to resolve download screen popups after installing Outlook Add-on for Dynamics 365

How to resolve download screen popups after installing Outlook Add-on for Dynamics 365

By Matthew Maher  •  April 21, 2017  •  2707 Views

How to resolve download screen popups after installing Outlook Add-on for Dynamics 365

Problem

 If you recently upgraded to Dynamics 365 or Deployed a new Dynamics 365 Application, and you are using Dynamics 365 for Outlook Add On, you may run into this issue.

You get below view download screen popping up very often after installing the Outlook Add-on. There is no name for file, you can close the window, but after some time it will resurface.

How to resolve download screen popups after installing Outlook Add-on for Dynamics 365

Solution

The solution for this is to install December 2016 update for Dynamics 365. When you download the add on from “Apps for Microsoft Dynamics 365” page, it installs 8.1 version of outlook add on –

  1. Go to below link.
https://support.microsoft.com/en-us/help/3205084/december-2016-update-for-dynamics-365-online-and-on-premises
  1. Click on Download the December 2016 update for Dynamics 365 (online and on premises) package now.
How to resolve download screen popups after installing Outlook Add-on for Dynamics 365
  1. Click on Download button from the next Page.
How to resolve download screen popups after installing Outlook Add-on for Dynamics 365
  1. It will start the download, save the exe file in a folder on your PC and run the executable after download is complete.
  2. Install the update, it won’t require any configuration change.
  3. After installation is complete, please restart your computer.

This should fix the issue.

Matthew Maher

Matthew Maher

Matthew Maher is the Vice President of Delivery at Netwoven, bringing nearly 20 years of experience working with Fortune 500 companies to implement large-scale enterprise systems. He has led major digital initiatives across industries including technology, healthcare, finance, and retail. As an early member of the Netwoven team, Matthew played an integral role in scaling the organization from its infancy to a thriving Microsoft solutions partner. In his current role, Matthew heads cross-functional delivery teams and oversees complex cloud and security solution deployments.

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