MailDesk Email Management Solution
The AI Powered Customer Support Email Management Solution
Automate, Organize, and Elevate Customer Communications
As per reports, Email will continue to be the most effective business communication channel. There will be an estimated 4.5 billion email users by 2025. However, in the context of Support desks, the communication management through emails are tedious, time-consuming, and effort-intensive which results in delayed response times and creates friction with customers. Netwoven’s MailDesk solution is a complete, robust & flexible customer service email management platform that helps organizations run their customer support function emails efficiently.
- Highly Scalable and able to handle multiple thousands of emails per day for organizations that depend heavily on emails for customer support and communications.
- Metadata Enrichment of emails to facilitate business-appropriate classification for efficient handling of emails by Support Desk agents.
- Intelligent Rules Engine enables the processing of emails through hundreds of business rules for appropriate action
- Intuitive Agent Workbench for a consolidated view of emails from multiple mailboxes for improved processing efficiency
- AI-Powered Email Co-pilot for swift content compilation for response.
- Auto Assignment of Emails to connect agents including subject matter experts
- Powerful Mail Merge Capability for sending personalized bulk responses
- Collision Detection and automatic locking of emails for simultaneous handling attempts by agents
Key Benefits
Business Benefits That Enable Smooth Transition, Scalability, and Continuous Support
Rapid Deployment
Easy configuration and deployment riding on extensive expertise in M365 platform
Maximized M365 License Value
Leverage existing investment by using M365 resources like SharePoint or Azure storage. For moderate scale of operations, no additional cost is incurred
Easy Transition from Legacy System
Export and import your old mail rules or mail templates easily in the MailDesk
Robust Support
24x7 global support with knowledgeable, reliable, and trustworthy support team
Offerings
Enhance Business Process, Improve Productivity and Drive ROI
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Mail Enrichment |
Agent Enablement |
Response Acceleration |
Reporting and Analytics |
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Productivity Boosters |
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Business Process Enhancement |
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Challenges
High Helpdesk Operation Cost
High Helpdesk Operation Cost
Response Inadequacy
Response Inadequacy
High Fidelity Operation
High Fidelity Operation
Insights
Thought Leadership
Introduction When email is your primary channel for customer engagement, quick and accurate response to customer queries is crucial for earning trust and confidence. Quality and time of email… Continue reading How MailDesk’s Cognitive Search boosts Productivity
Background In today’s fast-paced world of customer support, efficiency and responsiveness are paramount. Ensuring that customer inquiries are promptly routed to the right support agent can make a significant difference… Continue reading How to Auto Assign Tickets to Support Desk
Introduction In the realm of customer service and support, the process of adding customer information to incoming emails within a helpdesk system goes beyond mere convenience – it’s a strategic… Continue reading 6 Benefits to Add Customer Information in Helpdesk Incoming Email
Introduction Mail processing rules on shared mailboxes play a significant role in email management by automating various tasks such as sorting, forwarding, and categorizing emails, which reduces manual effort and… Continue reading Elevating Shared Mailbox Productivity with Smart Mail Processing Rules
Why Choose Netwoven?
Netwoven combines AI-driven innovation with deep Microsoft 365 expertise to help organizations modernize email operations, improve response efficiency, and gain better control over high-volume communications. Our solutions are designed to reduce manual effort, enhance visibility, and enable intelligent, business-aligned automation.
Contact Us- 1AI-Powered Assistance for Faster ResponsesAI email co-pilot helps agents respond quickly with context-aware, pre-compiled content.
- 2Business-Centric Email AttributionIntelligent metadata enrichment enables accurate classification and faster handling by support teams.
- 3Intelligent Rules-Based AutomationAdvanced rules engine processes emails using configurable business logic for automated and appropriate actions.
- 4Unified View Across MailboxesIntuitive agent workbench provides a consolidated view of emails from multiple mailboxes to improve productivity.
- 5Built on Microsoft 365 ExpertiseDesigned to integrate seamlessly with Microsoft 365, ensuring scalability, security, and enterprise readiness.
