When email is your primary channel for customer engagement, quick and accurate response to customer queries is crucial for earning trust and confidence. The Cognitive Search feature of MAILDESK is designed to alleviate such bottlenecks.
Is customer support drowning in emails? Join this webinar to discover how Maildesk (built on top of Microsoft 365), your AI-powered helpdesk solution, can transform your customer success.
Imagine a business critical support desk operation largely based on emails apart from phone calls whilst the business and the customers are reliant on it over the years.
Netwoven’s AI-powered customer email management solution, Maildesk empowers helpdesk agents to respond to customer emails, within minutes, with all necessary information. With the help of an advanced rule engine, a large segment of emails is responded to automatically with precise and relevant information.
Netwoven worked with original application developers extensively to understand the application features in detail. As the application was developed over a period, many features were introduced on ad-hoc basis in response to user requests.
Netwoven’s Customer email management solution “Maildesk” offers an excellent feature of appending Customer names and codes in the subject line of incoming mail.
