Business Applications

Do More with Less using MailDesk Email Management Solution

Foster customer trust, amplify efficiency, and fuel growth through our AI-powered customer email management solution. Download the information you need

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Do More with Less using MailDesk Email Management Solution

MailDesk – The AI Powered Customer Support Email Management Solution

Establish a new high benchmark for customer support using Netwoven’s MailDesk solution, the only AI powered customer email management solution. Be confident to provide ultraquick and most accurate information enabling your support team to do more with less.

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Challenges

Reduce Operational Cost, Improve Quality of Service and Gain Customer Loyalty

High Helpdesk Operation Cost $8.01 Survey reports says, Customer support channels like phone, live chat and email cost an average of $8.01 per contact

Response Inadequacy 40% Cases are mishandled due to pressure to comply with SLA response time forcing helpdesk agents to inadvertently provide incomplete or wrong information

High Fidelity Operation 61% Customers prefer emails as their support channel increasing the demand on agent’s efficiency, consistency and accuracy

Value Realization

Automate, Organize, and Elevate Customer Communications

MailDesk – The AI Powered Customer Support Email Management Solution

As per reports, Email will continue to be the most effective business communication channel. There will be an estimated 4.5 billion email users by 2025. However, in the context of Support desks, the communication management through emails are tedious, time-consuming, and effort-intensive which results in delayed response times and creates friction with customers. Netwoven’s MailDesk solution is a complete, robust & flexible customer service email management platform that helps organizations run their customer support function emails efficiently.

Highly Scalable and able to handle multiple thousands of emails per day for organizations that depend heavily on emails for customer support and communications.
Metadata Enrichment of emails to facilitate business-appropriate classification for efficient handling of emails by Support Desk agents.
Intelligent Rules Engine enables the processing of emails through hundreds of business rules for appropriate action
Intuitive Agent Workbench for a consolidated view of emails from multiple mailboxes for improved processing efficiency
AI-Powered Email Co-pilot for swift content compilation for response.
Auto Assignment of Emails to connect agents including subject matter experts
Powerful Mail Merge Capability for sending personalized bulk responses
Collision Detection and automatic locking of emails for simultaneous handling attempts by agents

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Offerings

Enhance Business Process, Improve Productivity and Drive ROI

	Mail Enrichment	Agent Enablement	Response Acceleration	Reporting and Analytics
Productivity Boosters	Multiple mailboxes in a single application Auto archiving of passive incoming mail Auto assignment to on-field or off-field sales agents	Auto assign to sales agent or workbench or SME agent Automatic queue management for the assignments of any particular agent Delegation to other agents	60% saving in average response time Intelligent reply to customers with auto-generated content	Administrator's dashboard Agents dashboard
Business Process Enhancement	Mail processing Status metadata Customer Identification metadata Business classifications of Mail Severity Filters	Issue closure with seamless attachment of agent's note Automatic management of mail conversation thread with easy auto-hide display	AI-generated ready replies available for agents Rule-based targeting of emails for inter-departmental collaboration Auto forwarding of mails keeping the original sender's identity intact	Keyword and attributes-based advanced search

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Accelerators

Rapid Deployment

Easy configuration and deployment riding on extensive expertise in M365 platform

Maximized M365 License Value

Leverage existing investment by using M365 resources like SharePoint or Azure storage. For moderate scale of operations, no additional cost is incurred

Easy Transition from Legacy System

Export and import your old mail rules or mail templates easily in the MailDesk

Robust Support

24x7 global support with knowledgeable, reliable, and trustworthy support team

Differentiators

AI Powered Email Co-PilotAI powered email co-pilot assisting agents with readily compiled content for immediate response
Business Centric Attribution ModelMetadata enrichment of emails to facilitate business appropriate classification for quicker handling of emails by Support Desk agents
Intelligent Rules EngineIntelligent rules engine enables processing of emails through hundreds of business rules for appropriate and automated action
Consolidated View of EmailsIntuitive Agent Workbench for consolidated view of emails from multiple mailboxes for improved processing efficiency

By The Numbers

By Adopting Microsoft 365 and MailDesk Solution Customer Witnesses Several Positive Impacts

20 Sec.

in average to process incoming mail

500+

agents could work on the application simultaneously with no snag

3 Mins.

in average to compile a response by the agent

Insights

The Latest

Blog: How MailDesk’s Cognitive Search boosts Productivity

When email is your primary channel for customer engagement, quick and accurate response to customer queries is crucial for earning trust and confidence. The Cognitive Search feature of MAILDESK is designed to alleviate such bottlenecks.

Webinar: Empower Your Customer Service Team with AI and Automation

Is customer support drowning in emails? Join this webinar to discover how Maildesk (built on top of Microsoft 365), your AI-powered helpdesk solution, can transform your customer success.

Blog: Email Categorization in Support Desk Operation – The MailDesk Solution

Imagine a business critical support desk operation largely based on emails apart from phone calls whilst the business and the customers are reliant on it over the years.

Blog: How to Auto Assign Tickets to Support Desk

Netwoven’s AI-powered customer email management solution, Maildesk empowers helpdesk agents to respond to customer emails, within minutes, with all necessary information. With the help of an advanced rule engine, a large segment of emails is responded to automatically with precise and relevant information.

Case Study: Customer Email Management Solution

Netwoven worked with original application developers extensively to understand the application features in detail. As the application was developed over a period, many features were introduced on ad-hoc basis in response to user requests.

Blog: 6 Benefits to Add Customer Information in Helpdesk Incoming Email

Netwoven’s Customer email management solution “Maildesk” offers an excellent feature of appending Customer names and codes in the subject line of incoming mail.