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Deep Dive into Microsoft Search Part-3
Introduction In the realm of modern workplaces, swift access to information is the cornerstone of productivity and a key driver of employee efficiency. Microsoft Search offers a robust…
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Tag: Content and Collaboration
Blog
Enterprise HelpDesk Chatbot for your HelpDesk Team
Introduction Getting quick and accurate responses from a huge set of documents is not always a smooth experience. Here chatbot plays a significant role. For internal helpdesk support,…
Blog
Streamlining MediaWiki Page Updates for Efficient Business Management
Introduction In the digital age, businesses heavily rely on efficient information management systems to streamline their operations and enhance productivity. MediaWiki, the popular open-source wiki software, offers a…
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Private GPT: Using ChatGPT/Azure AI without Compromising The Privacy of Your Organization’s Content
Introduction ChatGPT is the buzz of today! From students to professionals to your grandparents… everyone is using it! ChatGPT, powered by OpenAI GPT-3.5 and GPT-4 (paid subscription) language…
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Deep Dive into Microsoft Search Part-2
Introduction Microsoft Search is the most effective way to help users find what they need, but it requires some configuration from your search and knowledge administrators to be…
Blog
Deep Dive into Microsoft Search Part-1
Introduction: One of the most common complaints we hear from employees when assessing existing corporate intranets is that “search sucks”. Often times this is a combination of using…
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Email Categorization in Support Desk Operation – The MailDesk Solution
Background Imagine a business critical support desk operation largely based on emails apart from phone calls whilst the business and the customers are reliant on it over the…
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How to Auto Assign Tickets to Support Desk
Background In today's fast-paced world of customer support, efficiency and responsiveness are paramount. Ensuring that customer inquiries are promptly routed to the right support agent can make a…
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Enhancing SharePoint Intranet Modernization with VIVA Adaptive Cards
Lately, a client sought our expertise to revamp their SharePoint intranet, enhancing communication, collaboration, and information sharing among employees. We delivered a SharePoint intranet home site, featuring a…
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Using Azure AI Data Source Response in Modern Intranet
Background: Azure AI refers to the suite of artificial intelligence (AI) services and tools offered by Microsoft's cloud computing platform, Azure. It provides a range of pre-built AI…
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6 Benefits to Add Customer Information in Helpdesk Incoming Email
Introduction In the realm of customer service and support, the process of adding customer information to incoming emails within a helpdesk system goes beyond mere convenience – it's…
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Elevating Shared Mailbox Productivity with Smart Mail Processing Rules
Introduction Mail processing rules on shared mailboxes play a significant role in email management by automating various tasks such as sorting, forwarding, and categorizing emails, which reduces manual…
