6 Things to Consider Before You Invest in Microsoft 365 Copilot  - Netwoven

6 Things to Consider Before You Invest in Microsoft 365 Copilot 

By Manish Athavale  •  January 17, 2024  •  1209 Views

6 Things to Consider Before You Invest in Microsoft 365 Copilot 

Introduction

Microsoft 365 (M365) Copilot is an AI-powered assistant designed to work alongside you in your favorite M365 apps, like Word, Excel, PowerPoint, Outlook, Teams, and more. It leverages the power of large language models (LLMs) and your organization’s data to provide real-time intelligent assistance, boosting your creativity, productivity, and skills. 

Think of it as your helpful work friend, always there to lend a hand, suggest ideas, and automate tedious tasks. 

Some of the benefits of M365 Copilot are as below

Enhanced Creativity

Copilot can spark new ideas, help you brainstorm, and even write different creative text formats, like poems, code, scripts, musical pieces, emails, letters, etc.

Boosted Productivity

Copilot automates repetitive tasks, summarizes lengthy documents, and helps you manage your time more effectively. 

Upskilled Capabilities

Copilot provides real-time guidance and suggestions, helping you learn new skills and improve your expertise within your chosen field.

Seamless Integration

Copilot is built right into your existing M365 apps, so you don’t have to learn any new tools or workflows.

Enterprise-grade Security

Microsoft takes data privacy and security seriously. Copilot is built on a secure foundation and adheres to strict compliance regulations, so you can trust your data is safe. 

These great productivity improvements come at a hefty price tag of $30/user/month.

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Hence, there are several key considerations you should investigate before rolling out M365 Copilot to your Enterprise users. 
Licensing and Technical Requirements
  • Ensure your users have M365 E3 or E5 licenses. 
  • Ensure M365 apps are on current or monthly enterprise channel. 
  • Utilize tools like Intune, Defender, Syntex and Purview for security and governance. 
  • Consider the impact of Copilot on network performance and infrastructure. 
Security, Privacy and Compliance
  • Understand how Copilot processes and stores data. 
  • Address regulatory or compliance concerns regarding handling sensitive information and implement appropriate security measures to protect privacy.  
  • Conduct a security audit to ensure all the proper access controls are in place for the users in the M365 repositories to identify and mitigate misconfigurations, accidental data exposure, data relevancy and sharing.  
  • Implement policies for archiving and deleting stale data depending on your organizational compliance requirements. 
  • Ensure your organization mandates MFA and applies conditional access policy controls based on context to secure the access to corporate data. 
Data residency
  • Be aware of where Copilot processes and stores data, especially for organizations with data residency requirements.  
  • Currently EU traffic stays within the EU for LLM processing, while worldwide traffic can be sent to the EU or other regions. 
Change Management and User Adoption
  • Prepare for potential shifts in work patterns and expectations, provide training and support to help users adapt to Copilot’s capabilities and communicate the benefits and best practices effectively.  
  • Start with a Pilot deployment with users from different departments to gather feedback and iterate the rollout process based on those learnings.  
  • Establish processes for collecting user feedback to improve Copilot’s effectiveness and relevance. 
Ethical considerations
  • Address potential biases in Copilot’s suggestions as its trained on large datasets and implement safeguards to prevent discrimination or unfair outcomes. 
  • Copilot accesses individual user data through the Microsoft Graph, raising concerns about potential misuse or leaks.  
  • Ensure robust data governance and access controls are in-place, along with clear communication to users about what data is used and for what purpose. 
Long-term vision and ROI
  • Align Copilot implementation with your organization’s long-term digital transformation strategy.  
  • Regularly evaluate its impact on productivity, creativity, and cost efficiency to ensure continuous value realization. 

How can Netwoven help your organization successfully adopt M365 Copilot? 

Netwoven specialize in unraveling the complex with Microsoft technologies, data, content, cloud, AI, and security.

Netwoven can help your organization with Microsoft 365 Copilot rollout by offering the services below
Security assessment of M365 tenant

Netwoven will perform a security assessment of your Microsoft 365 tenant for a comprehensive evaluation of the security posture. It helps you identify and address potential vulnerabilities and risks to protect your organization’s data, applications, and users. We will perform analysis of your data classification, data protection, data encryption and data retention policies. We will ensure the content stored in M365 is secure by examining the permission levels, user access and external sharing practices. 

Planning services

Netwoven will perform readiness evaluations and develop implementation strategies. 

Deployment, Configuration, and Integrations

Netwoven will provide expertise in enabling Copilot features, configuring the correct settings, building AI based applications using Power Platform and custom development and integrating Copilot with external systems securely using Copilot plug-ins and connectors. 

Change Management and Adoption

Netwoven will create multi-channel communication strategy to raise awareness and drive adoption. Netwoven will create training resources for the employees to quickly upskill to the new way of doing work. 

Managed services

Netwoven will provide ongoing troubleshooting support, training, performance monitoring and integration support to ensure Copilot is well adopted, and supported and users have a smooth experience. 

Register for our Microsoft 365 Copilot workshop to learn more or want to talk to us about any other need related to Microsoft 365 Copilot.

By Manish Athavale

Manish is a Senior Engagement Manager in the Cloud Infrastructure and Security Practice specializing in Microsoft Purview product suite. He brings extensive experience to Netwoven in Business Analysis, Solution Architecture and Project Management. He has led mid to large sized projects implementing several Microsoft solutions, custom applications and migrations from on-premise SharePoint to Microsoft 365, Jive to Microsoft 365 and Tenant to Tenant migrations. Prior to joining Netwoven, Manish worked a Senior Architect at AEP Inc. responsible to deliver migration of SharePoint on-premise to Microsoft 365 and converting 100s of workflows and forms to Power Platform solutions. Prior to AEP, Manish has worked in several large organizations in Banking, Insurance, Healthcare, Government and Automotive verticals. Manish holds a Master of Science in Mathematics from University of New Orleans and Bachelor of Engineering from College of Engineering, Aurangabad. In his spare time Manish likes to play Tennis, Golf, watch New Orleans Saints football and travel with family.

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