Principal Engineer – Unified Communications

Key Responsibilities

• Install, configure, and troubleshoot the Microsoft Teams cloud Enterprise Voice solution with Direct Routing.
• Plan, design, deploy, and troubleshoot Ribbon/AudioCodes, Call Queues, Dial Plans, Voice Policies, Calling Policies, Auto-Attendants, SIP/E1/T1 trunks, and IP phones provisioning.
• Work in a fast-paced environment, demonstrating autonomy in conforming to strategic intent while adhering to team values.
• Utilize your expertise in unified communication and collaboration to provide end user service management.
  Design complex Enterprise Voice solutions integrating Microsoft Teams Voice.
• Stay updated with unified communications/collaboration industry standards and trends.
• Possess strong knowledge of various PBX systems including Avaya, Cisco, Session Border Controllers, and Media Gateways.
• Deep understanding of MS Teams core services, features, and feature management.
• Utilize robust domain knowledge in unified communications, specifically MS Skype for Business and MS Teams, including MS Cloud Phone System, Cloud Call Center, Compliance recording, third-party application add-ins, bots, and connectors.
• Troubleshoot and resolve issues related to VoIP protocols such as SIP, H323, MGCP, RTP, ISDN, and codecs.

Key Skills Requirements:

• A minimum of 12 years of relevant IT experience, including end user service management and Unified Communication & Collaboration, with a focus on Teams Telephony.
• At least 8 years of experience as a UC engineering subject matter expert (SME) within an IT service provider or internal IT organization.
• Proven experience in Microsoft Teams Voice integration and design of complex Enterprise Voice Solutions.
• Strong background in engineering and architectural design of Unified Communications, with a focus on Microsoft Teams and Teams PSTN configurations.
• Familiarity with unified communications/collaboration industry standards and trends.
• Knowledge of various PBX systems including Avaya, Cisco, Session Border Controllers, and Media Gateways.
  In-depth understanding of Microsoft Teams, Microsoft Teams Direct Routing, Lync 2010/2013, and Skype for Business.
• Experience with SIP Trunking and familiarity with Sonus/Ribbon SBC, AudioCodes SBC, Acme Packet SBC, ISA/TMG, TLS/MTLS, and Polycom Video Conferencing Solutions.
• Must have experience in complex Skype for Business to Teams Voice migration.

Experience required:

• 12+ work experience in IT industry
• 5+ years of relevant experience

Qualifications Required:

Bachelor's in computer application / computer science, B. Tech. (IT), MCA, MTech in Computer Science

Location:

Kolkata/Bangalore/Remote

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